AI and technology are driving the transformation process of businesses and organizations nowadays.  Customer preferences are dynamic, they keep changing. AI can be a powerful tool in aiding us to evolve in an equally dynamic measure. Raul will demonstrate how Conversational AI becomes a part of a journey in decoding customer's mental model and creating memories and stories that greatly enhance customer experience. He shows you how to use  Science Fiction narrative to create positive experiences for your customers while saving them time and energy at the same time and how AI will, now and in the future, be an indispensable tool for creating strong brand loyalty.