Designing Conversational AI for Business Operations
Designing Conversational AI for Business Operations
How do you design conversational AI that actually works inside a business? A practical look at voice, agents, memory, software and real operational use cases.
Presented by
Track: World of AI & Future of Tech
Language: English
Artificial intelligence is changing not only what companies can build, but also how they operate, serve customers and organize everyday work.
This talk explores how conversational AI can move beyond demos and chatbots to become part of real business operations. Through our work at Vidiv, we will look at how language models, voice, AI agents, memory and software can be connected to real processes, tools and teams.
The challenge is no longer just getting an AI to answer a question. Useful systems need to understand context, remember what matters, decide when to act, use business tools and know when a human should take over.
As AI becomes part of everyday operations, business teams are also changing the way they work. Product, operations, customer service and innovation teams are moving closer to technology: prototyping solutions, connecting tools, automating processes and shaping how intelligent systems behave inside the organization.
This talk explores how conversational AI can move beyond demos and chatbots to become part of real business operations. Through our work at Vidiv, we will look at how language models, voice, AI agents, memory and software can be connected to real processes, tools and teams.
The challenge is no longer just getting an AI to answer a question. Useful systems need to understand context, remember what matters, decide when to act, use business tools and know when a human should take over.
As AI becomes part of everyday operations, business teams are also changing the way they work. Product, operations, customer service and innovation teams are moving closer to technology: prototyping solutions, connecting tools, automating processes and shaping how intelligent systems behave inside the organization.
What conversational AI can actually do inside a real business.
What makes an AI agent useful beyond just answering questions.
Why memory, context and timing matter in real conversations.
How AI connects with software, teams and day-to-day operations.
Why business teams are starting to work much closer to technology and code.
What makes an AI agent useful beyond just answering questions.
Why memory, context and timing matter in real conversations.
How AI connects with software, teams and day-to-day operations.
Why business teams are starting to work much closer to technology and code.
Cris Olmedo - Designing Conversational AI for Business Operations